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              FAQs

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Read up on everything from where to pick up and drop off your rental vehicle, rules of the road, maintenance issues, and more.

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RULES OF THE ROAD

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How Old Do You Have to Be to Rent a Vehicle with Jee2camp?

 

Drivers must be over the age of 25. All drivers must have a valid driver’s license and insurance coverage before the trip begins.

 

Where Can I Drive My Rental Vehicle?

 

At the moment, we can only provide customer pick up and drop off services

 

Can I Go Off-Roading?

 

Even though our Jeep Campers are more suitable for getting off the beaten path and exploring more remote places, driving off-road is still at your own risk. Our insurance options do not cover accidents that occur when driving off of state or county maintained roads.

We enforce a strict NO OFF-ROADING policy.

This includes rock crawling, mountain climbing, and moderate-to-difficult 4×4 trails.

Driving on unpaved roads, restricted areas, and “off road” areas with an JEEP2CAMP vehicle is not allowed. Taking any of our rental vehicles on non-maintained dirt roads, restricted areas, or off-road areas will violate the insurance and vehicle warranties.

If you travel into a restricted area and get stuck or encounter a maintenance issue you are responsible for any expenses related to the damage (vehicle, tires, and windshield, etc,), as well as towing charges and any additional expenses related to getting the rental vehicle back onto paved roads.

 

Can I Smoke in the Vehicle?

 

Smoking of any kind is not allowed in any of our rental vehicles or roof top tents. No exceptions!

A HKD $2500 fee will be charged if we find any evidence of smoking inside the vehicle or tent.

Please keep all smoking (cigarettes, vaping, and other recreational substances) outdoors and within the restrictions of the law.

 

Are Pets Allowed?

 

Although we love furry friends, we only allow pets on a case-by-case basis. This is to ensure the cleanliness of our vehicles and accommodate allergy-sensitive renters. If you would like to bring your furry companion along, please contact us and we’ll explain our pet policy.

If your request to bring your pet is approved, we will send a Pet Addendum for you to sign and we’ll add a non-refundable HKD $1000 pet fee to your reservation. Please note you must advise us of your pet in writing and your request must be approved, before your trip start date.

RENTAL PICK UP AND DROP OFF TIMES, LOCATION & REQUIREMENTS

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Where Do I Pick Up My Rental Vehicle?

 

We will provide 4 major pick up pick up point at Kowloon and 2 in NT

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  • Kowloon station

  • whompa station

  • hunghom train station

  • festival walk

  • Shatin 

  • saikung

 

When Do I Pick Up my Vehicle?

 

Rental pick Ups & drop offs are by appointment only, and are available Monday – Saturday from 9am-5pm . Sundays are open for DROP OFFS ONLY.

Rental vehicle pick up is in the afternoon, and vehicle return is in the morning:

  • Pick Ups: 3:30 pm

  • Returns: 12 pm

 

Early Pickup and Late Drop Off Options

 

Requesting an “early pick up” allows you to pick up your rental as early as 9AM on your pickup date, for half the nightly rate.

Requesting a “late drop off” allows you to drop off your rental as late as 5PM on your return date, for half the nightly rate.

You must pick up or drop off. your rental vehicle during rental hours (Monday – Sunday, 9AM – 5PM). We can arrange services outside business hours upon special request.

 

What Do I Need to Do Before Returning My Rental?

 

Before returning your rental vehicle to use, please make sure to take care of the following:

  • Full tank of gas

  • Clean or “near clean” condition (no excessive mud, dust, debris)*

  • Remove all personal items & trash

  • Report all damage to our team

 

If the rental vehicle is covered in thick mud or dirt, please rinse it off at a manual car wash. Don’t drive through an automatic car wash.

A fee will charged if your rental is returned without meeting the above conditions. Fees may vary depending on the amount of time/ labor required to restore the vehicle back to our standards.

 

What if I’m Late For My Pick Up or Drop Off?

 

All pick up & drop off times must be coordinated with us before you head out on your adventure. If you’re running late to pick up or drop off your rental, please give us a call or text us to let us know as soon as possible. We understand things happen, and will do our best to accommodate your request.

However, if you fail to inform us that you’re running late for a pick up or drop off, we’ll assess a $250 late fee for every hour beyond your arranged pick up or drop off time.

 

Do You Offer Airport Pick Up and Drop Off?

 

Unfortunately not — due to airport regulations, we do not offer transportation services to and from the airport. Most of our customers hop in an Uber or Taxi to make their way to our office.

 

Can I Stop by Headquarters to Say Hi?

 

Please do! We’d love to show you around. Just note that visits are by appointment only. If you would like to visit us, please call to schedule a visit. Our office hours (for phone reservations and general inquiries) are Monday – Friday, 9am-4pm.

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MILEAGE, MECHANICAL ISSUES & MORE

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How Many Miles are Included with My Vehicle Rental?

 

  • All rentals include 100 km / night free.

  • Excess mileage is charged at the following rates: $5/km (first tier), $10/km (second tier), and $20/km (third tier). A tier is 100 km/night.

 

Is There a Minimum Amount of Days I Can Rent a Vehicle with Jeep2camp?

 

Summer season minimum rental period is 2 nights. Winter season minimum rental period is 1 nights.

Reservations under our minimum rental periods are allowed, but will be charged at the minimum rental period rate.

 

Do You Offer Roadside Assistance?

 

Yes, we can add roadside assistance to your reservation any time before you leave for your trip. We highly recommend adding roadside assistance to your rental, as it will help you in case of a flat tire, dead battery, towing, etc. Roadside assistance is just $100/day.

 

What Happens if I Get a Flat Tire or Have Other Mechanical Issues?

 

We encourage all renters to utilize a professional roadside assistance program to assist with flat tires and other mechanical issues during your trip. If you have your own roadside assistance program, you’re responsible for confirming coverage during the rental period.

You’re welcome to add our roadside assistance package to your reservation any time before your trip begins (as outlined in the section above).

Please note that if you choose to perform tire or mechanical service yourself, JEEP2CAMP is not liable for any damage caused to you or the vehicle.

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PAYMENT, SECURITY DEPOSIT & CANCELLATION INFORMATION

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We accept reservations online, by email, or over the phone. We require a 35% deposit to secure your rental.

 

How Do I Pay for My Trip?

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We accept Visa, MAstercard, AE, payme, FPS, Alipay HK, apple pay, samsung pay 

cash is not accpted

 

When Do I Pay for My Trip?

 

To reserve your rental, we require full payment when making your reservation

The security deposit is due one (1) day before your trip start date and will be returned 7 days after your reservation ends, pending no issues.

 

How Does the Security Deposit Work?

 

We require a security deposit of HKD $10000-$15000 to cover any potential damage to the rental vehicle and/or equipment. Your security deposit is due one (1) day before your trip start date and will be refunded upon the safe return of your rental vehicle.

Note, we may hold the security deposit for up to 7 days while we assess the vehicle condition. It may take 3-5 business days for the security deposit refund to be processed by your bank.

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re-schedule policy

HKD $250 PER RE-SCHEDULE

 

What is Your Cancellation Policy?

 

no cancelation and refund policy are apply with Jeep2Camp

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